Head on over to our Delivery Page for more information.

Once your order is dispatched from our warehouse you will receive both an email and sms with the tracking number, to track your parcel.

Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

Our delivery policy states delivery within 3 – 5 working days, and we will move the earth to deliver it as promised. If you have not received it then contact our fabulous Customer Loyalty and they will help you to locate your order.

You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact Customer Service.

Remember, you will receive an email from us to tell you that your order is on its way and receive a tracking number so you can follow its progress.

All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please give our helpful Customer Loyalty team a call, and they will get in contact with our courier partners to try and help you out.

Helpful hint: as soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door.

If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

If you are unavailable to take delivery or collection, we will leave a card giving you instructions on either re-delivery or collection from the courier.

You can easily place an order following a few steps:

1. Search, choose and add to the Shopping Cart your favourite HURLEY product

2. Select your shipping and payment method to complete your order

3. You will receive a confirmation e-mail

After you have confirmed your order, you will receive an automatic generated e-mail confirmation from our HURLEY Online Store.

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service.

Instead of having to fill in a boring paper-based returns form, you can now log your return in our returns portal here.

Hurley ensures that all products are of high quality when they are shipped to customers.

Should it happen that your item is defective then please contact our friendly Customer Loyalty team as soon as possible.

The time period for such a return is the same as any other return - 30 days after the item was received.

A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by Customer Service, and you will be provided with store credit or you can contact our Customer Loyalty team for assistance.

Our returns policy can be viewed by clicking here.

All of our products are in Hurley size - please visit our size guide page for more information.

We make a point to keep up with the latest fashion trends, and therefore maintain our stock levels to match those items that are most popular. Take note that items are available while stocks last. Should you have any further enquiries, feel free to contact Customer Loyalty team; they will try to source the item for you from elsewhere.

Allow 10 minutes for this item to reappear in stock and then try again. Alternatively, please contact Customer Service.

Yes, all pricing is in South African Rand.

You can only redeem one voucher or coupon code per order. When wanting to redeem a voucher or coupon you can either:

- Enter the code in the box provided on the Shopping Cart page.
- Enter the code in the box provided on the Checkout page.

A Hurley promotional coupon can be used on hurley.co.za only and may have limitations. Promotional coupons may be received via newsletter sign ups, newsletters, social media promotions and other marketing activities.

Examples of limitations are a minimum spend amount, coupon may not be valid on sale items, a validity and usage period, coupon may only be valid on certain items etc.

All promotional coupons will come with terms and conditions. If you are uncertain, please contact our delightful Customer Loyalty team for assistance.

If you are lucky and have been given a gift voucher, you will be able to add this to your order and the amount will be deducted from the total order value. You will be able to use the gift voucher until the total value of the gift voucher has been used.

If you return an item/s and select store credit as your refund method, or an item happens to be out of stock a store credit voucher code will be emailed to you to the value of the paid price of the item/s. This can then be used for future purchases at hurley.co.za.

Store credits will be received only once the returned items have been processed by Quality Control.

To qualify for a store credit, items must be returned unworn in its original packaging and not damaged. A store credit can be used on your orders until the total order value has been used.

Our HURLEY Online Store displays a selection of the HURLEY collection.

At HURLEY Retail Stores you may find the same products as on the HURLEY Online Store, but we recommend that you contact them directly.

The cleaning method depends on the material of the shoes. We recommend you use Nikwax, HURLEY' official cleaning and protection solution which can be bought at a HURLEY Retail store near you.
We’d advise against putting your shoes in the washing machine as it can lead to discolouration or colour bleeding, affecting the overall look of your HURLEY.

We suggest you to follow the care symbols that appear on the garment label.

The materials used in the manufacturing of these styles (including adhesives) are free of any animal by-products and therefore are 100% vegan.

From design to manufacturing, as a business, we make every effort to offer our customers ethical products, made in ways that put the environment first. Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products. Please check here to find out about VF’s sustainability initiatives.

The personal information you share with us is completely confidential. Your privacy is important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy.

There are many benefits to creating an account at HURLEY: you can personalize and manage your profile, create your Wishlist and share it with friends, store multiple shipping addresses, view and track your orders right from your account and checkout faster.

Log in to "My Account" and click on "Edit" where you wish to modify your details. 

Click here to sign up for the HURLEY Newsletter.

The emails that Hurley sends you come with the option to unsubscribe for the newsletter. Click on that option and you will not receive future Hurley messages anymore.

Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page. To find out more about how we use cookies, please see our Privacy Statement.

Hurley offers you the following payment methods:
Card, Manual EFT, Payflex, Instant EFT, Mobicred and Cash on Delivery

WHAT IS PAYFLEX?

Payflex offers the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6-weeks at no additional cost (zero fees, zero interest*).

* Default fees apply if you miss a payment.

HOW DOES IT WORK?

1. Select “Payflex” at checkout
2. Enter your personal details - Name, Email, cellphone number, SA ID number
3. Confirm your cellphone number - Payflex will send you a one-time PIN via SMS.
4. Payflex completes an eligibility check
5. Make your first payment with any VISA or Mastercard debit, cheque or credit card.
6. Set your Payflex password
7. Once your first payment has been made, your order will be processed and prepared for shipping.

Note: If you are not approved for a Payflex account, you will be redirected back to Hurley where you can choose a different payment method to complete your order.

WHAT ARE THE FEES AND INTEREST CHARGES?

Payflex does not charge fees or interest. You will pay the same order value split into four payments.

WHAT IF I MISS A PAYFLEX PAYMENT?

If you miss a scheduled payment, a default fee of R75.00 (incl. VAT) will be added to your account. A further R75.00 (incl. VAT) will be charged for every week that the payment remains unpaid. Total Payflex default fees are capped at a total of R225.00 (incl. VAT) or a maximum of 50% of the order value, whichever is lower.

DO I QUALIFY FOR PAYFLEX?

To be eligible for Payflex you need to be 18 years or older with a South African ID number and Visa or Mastercard (debit, cheque and credit cards are all good). You will also need a good credit history.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PAYFLEX?

Payflex is not available on gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

HOW MANY PAYFLEX ORDERS CAN I HAVE AT THE SAME TIME?

If it’s your first time using Payflex, you’ll only be allowed one order until your second scheduled payment has been paid. After that, you can place multiple orders, as long as you stay below your total spend limit.

HOW DO I MAKE INSTALLMENT PAYMENTS ON A PAYFLEX SPEND PLAN?

Payflex will automatically deduct scheduled instalments from the same card you used to make your first payment. If you want to pay your balance sooner, you can log in to your Payflex account to make early payments.

WHEN WILL MY ITEM BE DELIVERED IF I PAY WITH PAYFLEX?

Payflex orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within Hurley’s standard delivery timeframes.

HOW DO RETURNS WORK?

If you want to return any items in your order, just follow the standard Hurley returns process. If the return is approved, we will issue the refund against your Payflex account. Please read our returns policy here.

IS IT SAFE TO USE PAYFLEX?

Absolutely. Payflex is an established payments company, and part of the $1bn Zip Co group that is listed in Australia. All payments are processed through state-of-the-art PCI compliant payment systems that ensure the security of your payments.

MOBICRED

1. With Mobicred you may shop on Hurley.co.za with ease and convenience thanks to a straight forward credit facility.
2. Your items are dispatched right away, and you have up to 12 months to pay back the balance.
3. Kindly be advised that Mobicred charges interest.
4. You can contact Mobicred by phone at 08600 62733 or online at www.mobicred.co.za to apply for an account or for further information.

MOBICRED REFUND

Mobicred is refunded back to your Mobicred account and will reflect within 10 working days.

PAYMENT AT CHECKOUT - MOBICRED

Mobicred - you will be routed to a secure payment page to complete your payment online.

Hurley makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.

Yes, prices are displayed with included VAT.

Your credit card could have been declined for one of the following reasons: 

- The card may be expired. Check that your card is still valid.

- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

The legal age requirement for buying online is 18.

We'd recommend trying another browser/device and also clearing your cookies and cache. If this doesn't help, then get in touch with us and we'll do our best to help.

There are a few ways to get in touch with our team. Click here to contact us now.